Privacy Statement

Privacy is important to us and we provide you with transparency about the data we collect, how we use it, and what your rights are about managing this information.

With your personal data we carefully handle. Your data is stored securely and we will never resell it to third parties.

What are personal data?

When you close a subscription with Gunderwear, you share your personal information with us. We collect information that you provide to us voluntarily. Consider your name, telephone number, address and e-mail address. But personal data includes the IP address of your computer or your IBAN when transferring.

It is all the information that can be associated with you. A separate account number does not belong to personal data, it becomes personal only once you know who the account is.

What does Gunderwear use your personal information for?

To serve you as much as possible, we ask for your personal data. We use these for a number of purposes.

We send your details to the bank.
So that a monthly depreciation can take place. And then you get new underwear through your letterbox.

What information is being forwarded?
To our bank Mollie, we send your surname, surname and IBAN so that the right person is written off. Of course this is handled with care and Mollie will not use your data for third parties.

We will send your details to our mail service WooCommerce so that an announcement of the depreciation mail can be sent. But we also use your information to send personal offers with MailChimp’s mail service for a promotional campaign. Of course this is handled with care and WooCommerce and MailChimp will not use your data for third parties.

What information is being forwarded?
To our mail service we send your surname, surname and e-mail address so that we can send a personal email to the correct email address.

We will send your details to our partner PostNL so that your underwear is doormat to your home as soon as possible.
Of course this is handled with care and PostNL will not use your data for third parties.

What information is being forwarded?
To PostNL we will send you your surname, surname and address details so that they know at which address your boxer shorts should be delivered.

We use your information for online campaigns.
We like to keep you informed with, for example, personalized campaigns on social media.

What information is being forwarded?
We will share your email address to analyze your online behavior.

Who do we have personal data for?

We have personal data from anyone who has had direct or indirect contact with us. So we also have personal information from you if you have not yet completed your registration or your account is no longer active. Or if you have asked us a question via the contact form or directly via our e-mail address.

What personal data do we collect?

Information about who you are:
Your name, address, email address, IBAN, your pant size, IP address.

What do we use them for?
Name and address: so we know to whom we are addressing the underwear and at what address we have to deliver.
E-mail: Your e-mail address is used for sending personal mails and online campaigns.
IBAN: We use your IBAN for the monthly direct debit.

Your transaction, payments and order history:
Information about transactions and payments.

What do we use them for?
We use every month to see who has paid for the underwear of the new month and to ensure that you receive a new brand and/or model every month.

Logs from your account:
We keep all changes you make to your account. This way we can see when you have changed your size or an address change has been made.

What do we use them for?
We need this information so we can serve you as well as possible. For example, if your underwear is not received at the new address after an address change, you may have made your change just too late. By keeping the logs with you, we can provide you with a suitable solution.

Your response to and about Gunderwear on social media:
Think of messages about us that are accessible to everyone and that you post on the social media that we are also active on.

What do we use them for?
Our Webcare team follows the messages that are accessible to everyone on the internet and who go about us and answer messages that are addressed to us. This gives everyone an answer to his question and answers frequently asked questions in our FAQs. We strive to be as clear as possible about our concept and answer possible questions as quickly as possible.

How we think about privacy

You can be confident that we will handle your data carefully. We weigh all interests and your right to privacy counts heavily with it. We think transparency about your data is very important.

We are careful with your personal data

  • We only share data with partners if necessary for the service they provide.
  • We are also always working on securing our system, so that your data does not just get to the streets.
  • We only use personal data if it adds value to our members.
  • We only issue personal data to parties empowered to receive them.

We want to get to know you as well as possible
The main reason for collecting your data is to be of service to you as best as possible. Because the better we know you, the easier we can help you. This way you receive new underwear every month, smooth returns, you can customize your account.

In Many cases you have an influence on the use of your personal data. For example, you can opt in and out of newsletters or personalized advertisements.

View or modify your personal information

You can use ‘ right of access ‘ to get an overview of the personal data that we have recorded from you. You can change your data and make use of ‘ right to correction ‘. Most of your data can be customized online through your account.

We can customize your data for you.

If you wish to use ‘ right of access ‘ or ‘ right to correction ‘, you can send a letter with your question or request and customer number to:

Lakerstraat 66
5613ES Eindhoven

Within 14 days you will get response.

If you have any questions following our Privacy statement, please ask them via the contact form.